Transportation Services

All Norwell Council on Aging transportation programs are available for Norwell residents, age 60 and older. Transportation is also available for Norwell adults of all ages with documented disabilities, under the Americans with Disabilities Act.  Individuals with special circumstances, i.e. portable oxygen, wheelchair use, or other assistive devices will be accommodated per COA guidelines/policies. We make every effort to transport residents via one of the following programs.

COA Van Transport

This is a free, demand response system, offered Monday through Thursday, from 9:00 a.m. to 2:00 p.m., for medical appointments.  The COA van travels to the following communities in addition to Norwell; Cohasset, Hanover, Hingham, Pembroke, Scituate, and Weymouth.  Transportation for medical appointments in Norwell and Hanover are also available on Friday mornings between 9:00 a.m. and Noon.  Please note that we cannot provide transportation for individuals being discharged from a hospital or skilled nursing facility, or those undergoing procedures involving anesthetia. 

Transportation services are also available for daily programs at the Senior Center, as well as local shopping and errands as noted below.

Shopping Schedule

PlaceWhenTime
Hanover Mall, Michaels or TargetTuesdaysSchedule is based on medical appointments. 
Local Errands (bank, post office, hairdresser, etc.)Wednesdays          Schedule is based on medical appointments. 
Grocery Shopping (Stop & Shop or Big Y)FridaysSchedule is based on medical appointments. 

Volunteer Transport

Volunteer drivers are utlized primarily to assist with medical appointment transportation when the COA van is not available.  While most will drive locally, some volunteers will drive Boston. Volunteer drivers typically stay with client and only ask for parking fees to be reimbursed by client.  Some volunteer drivers are also available to assist with shopping and errands.

Prescription Pick-up

Please try to make arrangements with a family member or friend to assist you with filling a prescription. If you are unable to do so, please contact the COA and we’ll do our best to assist you.  

To facilitate the prescription process, we ask that the physician call in a prescription to the pharmacy.  All prescriptions must be pre-paid or exact payment must be provided to the driver prior pick up. For more information, please call the COA office at 781-659-7878.

MAP  (Medical Access Program) 

The Medical Access Program (MAP) provides accessible medical transportation to areas outside of the COA services area, including Boston, VA facilities and locally when the COA van is not available. This program is funded through the Older Americans Act and South Shore Elder Services under a Federal Title IIIb grant.   Donations are accepted to extend grant funds.  For more information, please call the COA office at 781-659-7878.

Requesting COA Transportation

To request transportation for a medical appointment, shopping or for a program, call the COA office at 781-659-7878To assist with planning daily transportation, the following guidelines apply;

  • Requests for medical transportation must be made 48 hours in advance.
  • Requests for program transportation must be made 24 hours in advance.
  • We regret that same-day transportation requests cannot be accepted.

When scheduling an appointment you will need to provide the following information:

  • Your name, address and telephone number
  • Appointment date, time and anticipated duration
  • Doctor’s name, address and telephone number

Medical appointments and prescription runs are a priority. Shopping and program transportation are set for specific days. Personal errands, such as hairdresser appointments, banking, can usually handled by COA volunteer drivers.

Alternate Transportation Services:

MassHealth Medical Transportation Services

MassHealth provides medical transportation for individuals approved for Medicaid who are unable to use public transportation or do not have private means of transportation.

Transportation must be to and from a MassHealth provider and may be available for long-term appointments for services such as physical therapy. The medical provider must submit a PT1 form directly to MassHealth, on behalf of the individual, at least a week in advance. If approved, individuals can call the MassHealth Customer Service Center at 1-800-841-2900 to schedule a ride.     

The patient will be notified via mail with a transportation status. Once approved riders can contact the local regional transit authority to schedule a ride, three days in advance if possible. Currently, the provider for Norwell is MART Metro Transit Authority 866-834-9991, 8 a.m. – 5 p.m. Actual transportation may be provided by another company, as MART is the program coordinator for this area.

VA Transportation

The Disabled Veterans Association coordinates limited, complimentary transportation services for veterans to the Brockton, West Roxbury and Jamaica Plain VA Hospitals. Service is available Monday through Friday with appointment times between 8:30 A.M. and Noon. Please note that riders may need to wait for an extended time after their appointment for the van to return to their location.  

Riders must be ambulatory or require only little assistance getting on or off the van. Unfortunately, the van cannot accommodate wheelchair patients.

Appointments are on a first come, first serve basis and must be made a minimum of two weeks in advance. Due to the high demand, they cannot accommodate appointments within a two week period. If you are unable to keep your scheduled appointment, please contact the office so that another patient can be accommodated. To make a ride reservation call 774-826-2264 between 8 A.M. and Noon, Monday through Friday.

The Brockton DAV is always looking for volunteers to assist with their transportation program. If you’d like to help, please contact Bill at 774-826-2264.

America Cancer Society – Road to Recovery

The ACS Road to Recovery provides free transportation to cancer patients for medical or treatment appointments related to their diagnosis. This may include treatment, tests, and medical procedures, follow up appointments, etc. Trained ACS volunteer drivers donate their tie and use of their personal vehicle for transportation Monday through Friday. This is for individuals who have exhausted family and community resources and have no other means of transportation.  

Three business days (72) hours) notice is required for all rides. Patients must be ambulatory and able to get in and out of their home and vehicle under their own power. For those with canes, walkers, light weight wheelchairs, or oxygen are eligible for services but must be accompanied by another person for assistance. Service is subject to the availability of volunteer drivers.

To schedule a ride call 1-800-227-2345. The ACS welcomes new volunteer drivers.