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Frequently Asked Questions (FAQS)
When will I get my seasonal Brochures?   
Summer - Late April
Fall - Late August
Winter - 2nd week in November - about Veteran's Day
Spring - 3rd week in February - at end of Feb school vacation

What ways can I register for activities?
        Online registrations open first & payment is with a credit card
        Mail-ins follow if space is available.
        Drop-offs / Walk-ins follow if space is still available.
        Why in this order?  We want convenience to be a priority & we have only 1.5 staff!

Why don't I receive program registration confirmation?
Now you can if you register online or if you give us your email address when you complete your registration form.  You may access your account online - 24 / 7 - provided you set up your account online.
We ask you to take responsibility to mark down on your calendar your recreation programs.  For mail-ins, you may include a self-addressed stamped envelop (SASE) and we will return confirmation.

Why do you start each season's registration period with online only?
Online gives more people equal access and allows for the convenience of knowing immediately that your enrollment was accepted or wait-listed; you can enroll 24 hours a day, 7 days a week; and it allows you to use a credit card.

Can a non-resident signup for a program?  And is there an additional cost?
Yes, they can register for most programs but we give the first opportunity to Norwell Residents.  After 1-2 weeks for residents only, non-residents may sign-up if space is still available.  The "Scene" programs are closed to non-residents as they are supported by tax dollars.

If I want to cancel or drop a program will I get a refund?
We think we have a fair refund policy.  All refund requests must be in wrinting (email is ok) to the Recreation Office.  Full refunds will be issued if a program is full, cancelled by Norwell Rec or if you withdraw before the deadline.  After the deadline, participants withdrawing at least 1 full week before the program begins, and provided the minimum participation level has been achieved, will receive a refund minus a $10 processing fee.  Some summer & winter refunds may be issued at the end of the season unless we can refund your credit card.  No other refunds will be given.  Program expenses (instructors and supplies) will have already been incurred.  We'll announce cancellations on our "rec line", on our website, e-mails or your home phone.

When are program deadlines?
We suggest you read the brochure and activity information carefully for stated deadlines.  The summer deadline is May 28 in order to allow for advance planning - especially field trips, special activities.  Most other seasons the deadlines are one week before the program starting date execept for trips which could be earlier.

Is there financial assistance available?
Yes, we want our programs to be accessible to all Norwell residents.  (Sorry, no financial assistance is available to non-residents.)  If you would like some assistance, please put your request in writing to the Recreation Director.  Include a short description of your circumstances.  Your request will be confidential.

What should I do if I have a program idea?
Contact our program coordinator jvolpe@townofnorwell.net  & let her know.  If you know who can teach it, that helps too.

How do I apply for a job with Norwell Recreation?
Fill out our application and return it with 3 written recommendations.  Feel free to include a resume as well.  Every applicant will have a criminal record background check done.  The summer application deadline is March 12.


Town of Norwell Massachusetts 345 Main Street, Norwell, MA 02061